Technical Support Requests

If you need local technical assistance from K-Patents authorized representative, please choose the right region in the map to find the appropriate representative for your country.
If you need technical assistance from the K-Patents factory, please refer to the contacts below.

All Countries Except the United States and China

Technical Support at the Head Quarter:

United States

Mike Dedmond, Service Manager [mike.dedmond(at)]
Telephone: +1 (630) 955 1545


Eric Xu, Technical Support Engineer [eric.xu(at)
Telephone: +86 (21) 508 7059 7
Mobile: +86 185 2159 0399

Please attach the following information to your technical assistance request:

  • Instrument model code
  • Sensor and Indicating transmitter Serial Number
  • Photo of optical image and slope
  • Photo of installation
  • Measured medium, flow rate

How long will it take to get an answer?
Turnaround time of requests is normally one calendar day except weekends and holidays.